Video Playback FAQs
Why can’t I watch the video or live stream?
At this time only specific regions can view match content. If you live in a region which is restricted, you will see that the content is not authorized for your location.What are the minimum system requirements for viewing the videos?
• Adobe Flash Player 9.0.115 or above, though we recommend Flash version 10 or greater. You can see which version you have here: http:// www.adobe.com/go/tn_15507 and the latest Flash version is available for download from http://get.adobe.com/flashplayer.• Internet Explorer 6.0 or above, Firefox 2.0 or above, or Safari 3.0 or above • Microsoft Windows XP SP2 or later, or Macintosh OS X 10.4 or later
Additional system requirements include:
Windows:
• Processor: Intel Pentium 3 or equivalent (Pentium 4 or better recommended)• RAM: 256 MB minimum (512 MB recommended)
• Video Card: 32 MB minimum (128 MB recommended)
Mac OS X:
• Processor: PowerPC G4 or Intel Pentium• RAM: 512 MB minimum (1 GB recommended)
• Video Card: 32 MB minimum (128 MB recommended)
How much bandwidth do I need to view the videos on the web?
Broadband/High Speed connections are recommended (DSL, Cable, T1, etc.). Dial-up connections and wireless cards are generally insufficient for video playback. A minimum and consistent download speed of 900 kbps is recommended for live events and a minimum of 600 kbps for video on- demand. To test your available bandwidth, please go to: http:// speedtest.net (Please note this is a 3rd party site that is not monitored or maintained by us. We do not guarantee the accuracy or completeness of any information reported by the site).My available bandwidth is too low to view the videos, how can I increase it?
Please contact your Internet Service Provider (ISP).I have sufficient bandwidth, but the videos are stalling or play choppy. What can I do?
If you are constantly experiencing problems with stalling or choppy playback, please ensure that your computer meets the minimum hardware and software requirements detailed above and that you have sufficient bandwidth. Streaming video playback is extremely CPU intensive. If your CPU is running at or above about 75%, you will likely encounter issues with sluggish or choppy playback. To reduce your CPU usage, close other browsers, browser tabs, and any unnecessary applications. You may also want to avoid any other downloading activity during video playback.To check your CPU usage please do the following: